Shipping policy

Free Tracked Shipping — On Every Order

Every Little Horrors™ order ships free, with tracking included. No minimum, no surprise charge at checkout.

Processing

Orders are processed within 1–3 business days of payment. Orders placed on a weekend or a holiday start processing the next business day. Busy periods can add a little time — and for us, late September is the busiest period of the year.

Delivery

Once your order ships, it typically arrives within 7–12 days inside the United States. You'll get a tracking link by email the moment it's on its way. Tracking can take 24–48 hours to start updating after the carrier's first scan — that's normal and doesn't mean anything has gone wrong.

Ordering in time for October 1st

Door #1 opens on October 1st, which means the box needs to be in your hands by September 30th. Processing and delivery together take real time, so please order with that in mind rather than leaving it to the last stretch of September. If you're cutting it close and want an honest answer about whether your order will land in time, email us before you buy and we'll tell you straight.

Where we ship

We ship worldwide. Inside the United States, delivery typically takes 7–12 days. Everywhere else, it typically takes 10–18 days. Shipping is free either way, and the exact option and timeframe for your address are shown at checkout.

Getting your address right

Please double-check your shipping address at checkout. We can correct it for you within 24 hours of ordering — just email us. After that the order is usually already moving. We aren't able to refund orders that go undelivered, get delayed, or are returned to sender because of an address entered incorrectly at checkout, though we'll always help you try to sort it out.

Delays

Logistics aren't perfect. Weather, customs and carrier backlogs can all add days, and none of them are in our control. Delivery estimates are estimates, not guarantees. If your order is running late, email us with your order number and we'll investigate.

Missing or stolen packages

If tracking says delivered and the box isn't there, check with everyone in your household and any neighbours who take parcels, then file a report with the carrier — once a package is marked delivered, they're the ones who can investigate. Email us too. We'll follow it up from our side, and if the package turns out to be lost in transit rather than delivered, we'll replace it or refund you.

Damaged in transit

Send us a photo of the box as it arrived, within 60 days of delivery, and we'll replace it or refund you. Hang on to the packaging if you can — it helps us with the carrier claim.

Questions about your order

Email customer.helpdesk.team1@gmail.com with your order number and we'll help. We reply within 24 hours, Monday–Friday.

We may update this page from time to time. It's information for our customers, not legal advice.