Refund policy

Your 60-Day Money-Back Guarantee

We stand behind 31 Nights of Fright. If the box isn't what you hoped for, you have a full 60 days from the day it's delivered to get your money back — no hoops, no restocking fees.

Our only ask: open a door or two first. Most of what makes this box work is the ritual of it, and people who give it a couple of nights almost never want to send it back.

How to start a return

Email us at customer.helpdesk.team1@gmail.com with your order number and a quick note about what went wrong. We'll reply within 24 hours, Monday–Friday, with the return details. Please wait to hear from us before sending anything back — we'll tell you exactly where it needs to go.

Refunds

Once your return is on its way back to us, we'll issue a full refund to your original payment method. Refunds typically appear within 5–10 business days of us receiving the box. Please send it back in resellable condition, with the unopened doors still closed where possible.

Cancellations

We move orders to fulfilment fast, because getting your box to you before October 1st is the whole point. If you need to cancel, email us within 24 hours of ordering and we'll do everything we can. After that your order may already be packed and moving — but you're still covered by the 60-day guarantee above.

Damaged or wrong item

If your box arrives damaged, incomplete, or it simply isn't what you ordered, email us a photo within 60 days of delivery and we'll make it right — a replacement or a full refund, your choice. You won't be asked to pay to ship a damaged box back to us.

Lost or stolen packages

Once tracking shows a package as delivered, it's in the carrier's hands. Please check with everyone in your household and any neighbours who take parcels, and file a report with the carrier — they're the ones who can investigate a delivered-but-missing package. Email us as well and we'll chase it alongside you. If a package is genuinely lost in transit rather than delivered, we'll replace it or refund you.

Shipping delays

Carriers run slow sometimes, and October is their busy season too. A delivery delay outside our control isn't on its own grounds for a refund, but reach out and we'll track it down and keep you posted. If your box misses the season entirely, talk to us — we're reasonable people.

Still have a question?

Email customer.helpdesk.team1@gmail.com with your order number and we'll get right back to you.

We may update this policy from time to time. This page explains how Little Horrors™ handles returns and refunds — it's information for our customers, not legal advice.