Contact information

Contact & Communication Policy

Customer support
At Little Horrors™ we aim to be genuinely helpful and quick to reply. If you have a question, a concern, or need a hand with your order, email us at customer.helpdesk.team1@gmail.com. Please include your order number — it is the fastest way for us to find you.

Response times
We reply within 24 hours, Monday–Friday. Please allow a little extra time over holidays and through October, which is our busiest stretch of the year.

Communication
By contacting our support team or placing an order with us, you agree to receive communication related to your order, your support enquiry, or your account. These messages may include order confirmations, shipping updates and customer service replies.

Customer conduct
We ask that all communication with our support team stays respectful and professional. We reserve the right to refuse service to anyone engaging in abusive, threatening or inappropriate behaviour.